Shipping policy

We offer international shipping all over the world for 4750 ISK with DHL. Upon ordering an international delivery we will provide you with your tracking number via email.

All orders require signature upon delivery, at which point responsibility for the shipment passes to you.

Please note, you may have to pay import duties in your own country. Iceland heritage does not reimburse costs related to import of purchased items.

Returns

Exchange of product

We do not offer a refund for returns, we only exchange items.

To be eligible for an exchange of the product, your item must be unused and in the same condition that you received it. To complete your exchange we require a receipt or proof of purchase.

Our policy lasts 30 days. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

Only regular priced items may be exchanged, sale items cannot be exchanged.

If you need to exchange an item, send us an email at siggalara@icelandheritage.is

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For all orders shipped outside of Iceland, the ship-to recipient will be responsible for any taxes or customs/duties incurred. Refusal to pay customs or duties does not constitute a valid return and will not be accepted.

Refused packages are not considered a return and will not be accepted.  

Packages need to be sent to:

Iceland heritage ehf

Reykas 49

110 Reykjavík

+354 6988168