Refund policy
RETURN AND REFUND POLICY
Last updated: March 10, 2026
Thank you for shopping at Icelandheritage.is. We want you to be completely satisfied with your purchase of authentic Icelandic heritage products.
Returns
You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Process
To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions and a return authorization.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5-10 business days.
Exchanges
If you need to exchange an item for a different size, color, or product, please contact us to arrange the exchange.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Items marked as final sale
- Gift cards
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email address] with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
International Returns
International customers are responsible for return shipping costs and any customs fees incurred.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
- Email: siggalara@icelandheritage.is